Can I customize my bike with components or accessories?
Yes, we offer customization options for many of our bikes, allowing you to select specific components or accessories to suit your preferences. Contact our customer service team for more information on customization options and pricing.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and financing options through select third-party providers. Please refer to our Payment Options page for a complete list of accepted payment methods.
Can I cancel or modify my order after it has been placed?
Once an order has been placed, it may not be possible to cancel or modify it. However, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.
How do I care for & maintain my bike to ensure its longevity?
Proper bike maintenance is essential for ensuring the longevity and performance of your bike. We recommend regular cleaning, lubrication, and inspection of key components. Visit our Maintenance Tips page for more information on bike care and maintenance.
What is Affirm?
Affirm is a financing option that allows you to make purchases now and pay over time. It provides flexible payment plans with clear terms, so there are no hidden fees or surprises.
Not all applicants will qualify. If you are declined, Affirm will let you know at checkout and send you an email. Customers who are not approved will need to use another payment method to complete their purchase. In some instances, they can do this directly in the Affirm application.
How does Affirm work?
Affirm allows you to split the cost of your purchase into manageable payments. Once you select Affirm at checkout, you can choose a payment plan that works for you. Payments are made monthly over a set period, with clear terms provided upfront.
Are there any fees or hidden costs with Affirm?
Affirm is transparent with its terms. There are no hidden fees, no late fees, and no penalties. What you see at checkout is what you’ll pay—either with 0% APR or a set interest rate, depending on your credit.
How can I manage my Affirm account and payments?
Affirm will send reminders when your payment is due. You can manage your Affirm account, track your payments, and review your loan details by logging into the Affirm website or using the Affirm mobile app. In addition, you can set up AutoPay to ensure you never miss a payment. AutoPay is completely optional. If you prefer manual payments, you can also make them directly through the app or online. And if you do miss a payment, don’t worry — Affirm will never charge you any late fees or penalties.
Does checking my eligibility for Affirm affect my credit score?
No, checking your eligibility to pay over time with Affirm will not affect your credit score. Affirm performs a soft credit check that doesn’t impact your credit score to determine your eligibility and offer payment plans. If you decide to move forward with the financing option, only then will Affirm conduct a hard credit check, which may have a minor impact on your credit.
What payment options does Affirm offer?
With Affirm, customers are in control of choosing the payment terms that best fit their budget. Options range from 4 interest-free payments every 2 weeks to monthly installments. The available payment plans may vary depending on the specific merchant agreement, but Affirm ensures flexibility and transparency with each option.
The Affirm customer support team is just a phone call away.
Available seven (7) days a week, 7 a.m. to 10 p.m. CT
What should I do if my bike breaks down on a local trail?
If your bike becomes non-functional while on a trail, we recommend stopping in a safe area off the path. For emergencies, contact us for assistance. It's also a good idea to carry a basic bike repair kit, including a tire patch kit and multi-tool for minor fixes, especially on longer rides.
What are the most popular bike routes near Easley and Pickens?
We recommend exploring the scenic Doodle Trail, which connects Easley and Pickens. Other popular routes include the Swamp Rabbit Trail in Greenville and the Glassy Mountain route for those seeking a more challenging ride.
Are there any beginner-friendly bike routes near the Bike Depot?
Yes! The Doodle Trail is an excellent option for beginners. It’s relatively flat with minimal elevation changes, making it perfect for new riders or families.
Are there challenging routes for experienced cyclists
Yes, experienced cyclists can explore more advanced routes such as the rolling foothills of Glassy Mountain or the scenic roads around Dacusville, both offering steep climbs and rewarding views.
How do I return an item I purchased with Affirm?
To return an item you purchased through Bike Depot with Affirm, contact us directly to initiate the return or cancellation process. We’ll follow our return policy to confirm whether a refund is possible and how much you’ll be refunded. Once we finalize the return, Affirm will update your loan or refund your payments accordingly.
Unfortunately, interest paid to Affirm is non-refundable. Even if you return your item and receive a refund, the interest that was accrued as part of the financing agreement will not be refunded.
How do I know when it’s time to replace my e-bike tires or lubricate components?
Your e-bike tires should be replaced when the tread is worn down, the sidewalls show cracking, or you notice frequent punctures. Components like the chain, gears, and pedals should be regularly lubricated to ensure smooth operation, especially after riding in wet or dusty conditions.
What are the South Carolina bike laws for riding in town versus on trails?
In South Carolina, cyclists must follow the same traffic laws as motor vehicles when riding in towns or on roads. On trails, it's important to follow trail etiquette, which includes riding on the right, signaling when passing, and obeying trail rules regarding speed limits and designated areas for bikes.
Are there routes with rest stops or places to eat?
The Doodle Trail offers several rest stops, and you can find local eateries and cafes in downtown Pickens and Easley. Many cyclists stop for coffee or a snack during their ride, making these routes ideal for a leisurely outing.
What types of wildlife can I expect to see on local bike routes?
Along routes like Glassy Mountain and the Doodle Trail, you may spot various wildlife such as deer, rabbits, and a variety of bird species. Keep an eye out for the natural beauty that surrounds you as you ride!
Where is the Swamp Rabbit Trail?
The Swamp Rabbit Trail is a scenic 28-mile rail trail located in Greenville, South Carolina. It’s a favorite among locals and tourists, perfect for walkers, runners, and cyclists alike.
