Accessibility Statement
Updated: June 2024.
General
The Bike Depot strives to ensure that its services are accessible to people with disabilities. The Bike Depot has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that website accessibility efforts assist all users and that every person has the right to live with dignity, equality, comfort and independence.
Accessibility on www.mybikedepot.com
www.mybikedepot.com makes UserWay's Web Accessibility Widget available which is powered by a dedicated accessibility server. The software allows www.mybikedepot.com to improve its compliance with the Web Content Accesibility Guidelines (WCAG 2.1).
Enabling the Accessibility Menu
The www.mybikedepot.com accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.
Disclaimer
The Bike Depot continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan www.mybikedepot.com with UserWay's Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on www.mybikedepot.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.
Here For You
If you are experiencing difficulty with any content on www.mybikedepot.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
Contact Us
If you wish to report an accessibility issue, have any questions or need assistance, please contact The Bike Depot
Customer Support as follows:
Email: info@mybikedepot.com
Phone: +1 (864)553-7220
At The Bike Depot, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. As part of our commitment to your privacy, we want to inform you about the types of information we collect and how we use it.
1. Personal Information
When you interact with The Bike Depot, whether through our website, in-store, or during tours and rentals, we may collect personal information such as: Name, Address, Email address, Phone number, Date of birth, Payment information (credit card details, billing address),Emergency contact details
2. Usage Data
We also collect information about how you use our website and services. This may include: IP address, Browser type, Operating system, Pages viewed on our website, Date and time of your visit, Referring website addresses
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and gather information about how you use our site. This helps us understand your preferences and improve our services. Information collected through cookies may include:Browsing behavior on our website, Preferences and settings
4. Rental and Tour Information
When you rent a bike or book a tour with us, we collect additional details to facilitate your booking and ensure your safety and enjoyment. This may include: Bike rental history, Tour booking details, Height, weight, and other relevant measurements for bike fitting, Helmet size, Rider experience level
5. Communications
We collect information from you when you communicate with us via email, phone, or other channels. This may include: Feedback and inquiries, Customer service interactions, Survey responses
6. Social Media
If you interact with us on social media platforms, we may collect information from your public profile, such as your username and any comments or interactions you have with our posts.
7. Third-Party Information
We may receive information about you from third parties, such as partners and service providers, to enhance our services and provide a better experience.
The information we collect is used to:
-Process and manage bike rentals and tour bookings
-Provide and improve our services
-Communicate with you about your reservations and respond to your inquiries
-Send promotional materials and updates with your consent
-Ensure the safety and customization of your biking experience
-Analyze website usage and enhance our online presence
-Comply with legal obligations and protect our rights
Your Privacy Choices
You have choices regarding the personal information you provide to us. You can:Opt-out of receiving marketing communications, Update or correct your personal information, Request access to or deletion of your personal information
If you have any questions or concerns about our privacy practices, please contact us at info@bikedepot.com.Thank you for choosing The Bike Depot. We are dedicated to protecting your privacy and ensuring that your experience with us is safe and enjoyable.
At The Bike Depot, protecting your personal information is a top priority. We have implemented a variety of security measures to ensure that your data is kept safe from unauthorized access, use, or disclosure. Here are the key steps we take to safeguard your information:
1. Secure Payment Processing
Encryption: We use industry-standard encryption technologies to protect your payment information during transactions. This ensures that your credit card details and other sensitive information are securely transmitted.
PCI Compliance: Our payment processing systems comply with the Payment Card Industry Data Security Standards (PCI DSS) to maintain a secure environment for your payment information.
2. Data Storage Security
Secure Servers: Your personal information is stored on secure servers that are protected by firewalls and other advanced security technologies to prevent unauthorized access.
Access Controls: We implement strict access controls to ensure that only authorized personnel have access to your personal information. Employees are trained on data protection best practices and are required to follow our privacy policies.
3. Regular Security Assessments
Vulnerability Scans: We regularly conduct vulnerability scans and security assessments to identify and address potential security risks.
Security Updates: Our systems and software are regularly updated with the latest security patches to protect against known vulnerabilities.
4. Data Encryption
Encryption at Rest and In Transit: Your personal information is encrypted both at rest (when stored) and in transit (when being transmitted). This ensures that your data is protected from unauthorized access at all times.
5. Secure Access and Authentication
Two-Factor Authentication: We use two-factor authentication (2FA) for access to sensitive systems, adding an extra layer of security to prevent unauthorized access.
Strong Password Policies: We enforce strong password policies to ensure that all user accounts are protected by robust and secure passwords.
6. Physical Security
Secure Facilities: Our physical facilities are equipped with security measures such as surveillance cameras, access controls, and alarms to protect against unauthorized access to our servers and data centers.
7. Privacy by Design
Data Minimization: We collect only the information necessary for providing our services, ensuring that we minimize the amount of personal data we handle.
Privacy Impact Assessments: We conduct privacy impact assessments for new projects and services to identify and mitigate potential privacy risks.
8. Ongoing Monitoring and Incident Response
Monitoring: We continuously monitor our systems for suspicious activity and potential security breaches.
Incident Response Plan: We have an incident response plan in place to quickly address and mitigate any security incidents that may occur. This includes notifying affected individuals and authorities as required by law.
9. User Responsibility
Personal Vigilance: We encourage you to take steps to protect your own information by using strong, unique passwords and being cautious about sharing personal information online.
10. Compliance with Legal Requirements
Data Protection Laws: We comply with applicable data protection laws and regulations to ensure that your privacy rights are respected and protected.
Your trust is important to us, and we are committed to maintaining the highest standards of security to protect your personal information. If you have any questions or concerns about how we keep your information safe, please contact us at info@mybikedepot.com. Thank you for choosing The Bike Depot.
