Return Policy

At The Bike Depot, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, please review our return policy to understand how you can return or exchange items.

Return Policy for Merchandise

Eligibility:

Items must be returned within 14 days of purchase.
Items must be in new, unused condition with all original tags and stickers intact.
Proof of purchase is required for all returns.

Restocking Fee:

A 10% restocking fee will apply to all returned merchandise.

Non-Returnable Items:

Gift cards
Sale Items
Used or damaged items
Customized or personalized items

Return Process:

1. Initiate a Return: Contact our customer service team at info@mybikedepot.com or call us at 864-553-7220 to initiate a return. Please provide your order number and reason for return.
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2. Pack Your Item: Securely pack the item in its original packaging, including all accessories, manuals, and parts.
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3. Ship Your Return: Send the item to the following address:
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‍The Bike Depot
‍110 Northwest Main St.
Easley, SC 29460

Please ensure that the package is shipped with a tracking number. The Bike Depot is not responsible for return shipping costs or items lost or damaged during return shipping.

‍4. Refund Processing: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. Refunds will be processed within 5-7 business days to the original payment method. The 10% restocking fee will be deducted from the refund amount.

Return Policy for Bike Rentals

Refunds:

No refunds will be given for bike rentals due to inclement weather.
A non-refundable deposit of $39.00 is required for each rider at the time of booking. The deposit is credited toward rental costs on the day of booking.

Cancellations:

Cancellations must be made at least 48 hours in advance to avoid a cancellation fee of 50% of the total booking cost. No-shows and late cancellations will be charged the full booking amount.

Contact Us

If you have any questions or need assistance with your return, please contact us:

The Bike Depot
‍Email: info@mybikedepot.com
‍Phone: 864-553-7220
Address: 110 Northwest Main St., Easley, SC 29460

Owners: Danny & Tara

We appreciate your business and look forward to serving you again. Thank you for choosing The Bike Depot!
-Danny & Tara -